NABC Board Nominee Biographies

BRUCE W. COOLEY
Director Of Marketing, Vehicle Refinish
SHERWIN WILLIAMS AUTOMOTOVE FINSIHES
THE SHERWIN WILLIAMS COMPANY

Mr. Cooley began his PBE career with DuPont Refinish Sales, in June of 1969. During his 14 years with DuPont, he served in various Sales and Marketing positions. Through 1978, Mr.Cooley served as a Refinish Sales Representative, in Ohio, New England, and finally in Houston, Texas. From 1978 through 1982, Mr. Cooley, worked at DuPont Headquarters in Wilmington, Delaware, in the positions of Financial Analyst, Refinish  Marketing Specialist, and finally as, the Marketing Services Manager, for Refinish Sales.

 In 1983, Bruce joined The Sherwin Williams Company, as Director of Automotive Marketing, in Cleveland, Ohio, headquarters. In 1985, he was promoted to Director of Sales for the NAPA/ Martin Senour Automotive Brand, in Countryside, Illinois. He returned to Cleveland in 1988, as the Director of Marketing, for the Automotive Division.

In 1997, Bruce was appointed to the position of Director of Industry Relations. In this assignment, he is responsible for Industry Trade Association contacts, Automotive Insurance Relations, SW's A+ Value Added network management and SW's Strategic Planning activities, within the Collision Repair Industry. In 2005, he was assigned to the position of Director of Marketing Vehicle Refinish, where he is responsible for for Marketing and Product Development for the passenger car and light truck refinishing market.

Cooley has served the Collision Repair Industry as the Treasurer of both the Boards of Directors, for the National AutoBody Council (NABC), and the I-CAR Education Foundation. He has served as the Marketing Committee Chairman of the Collision Industry Conference (CIC), has been named to ABRN's Who's Who of the Collision Repair Industry, and has been inducted into the Collision Industry's Hall of Eagles.

Now celebrating his 38th year in the Industry, and 24th year with Sherwin Williams Automotive Finishes, Cooley continues to play an active role within the Collision Repair Industry, and speaks to audiences, throughout the country on embracing change and successfully overcoming the challenges of today’s market.

Bruce is a Graduate of Grove City College, in Grove City Pa, and a resident of Hudson, Ohio. He is married to his wife of 35 years, Linda. They have 3 married children and 6 Grand Children.

DAN RISLEY

Society of Collision Repair Specialists

Dan has spent the past 18 years working in the collision repair industry. He began working in a collision repair facility at an early age; working for a family owned and operated shop in Chicago. There, he learned how to repair cars and eventually manage day-to-day operations. Upon leaving the family business, he furthered his career in the industry by working as a sales and service representative at BASF, followed by 4 years at CCC Information Services as a project manager.

More recently, Risley was a national accounts manager at Carstation.com. The past 6 years, he has served in the capacity of Executive Director for the Society of Collision Repair Specialists (SCRS). In addition, he is currently active on several other committees and Boards in the industry such as the Collision Industry Conference (CIC) Database Task Force, National Auto Body Council (NABC), State Farm Advisory Council and Universal Underwriters Group (UUG) Advisory Council.

Bob Keith

Director-Environmental, Safety, and Production for CARSTAR.

Bob Keith began his automotive career by attending Southeast Community College in Milford Nebraska. After receiving an Associate degree in Diesel technology he spent seven years with Caterpillar as a truck engine performance specialist. In the late 70’s Bob had an opportunity to become partners with Greg Petersen in the collision industry and they formed Silver Hammer Body Co. They are still partners today after 25 years and own three CARSTAR franchises in Nebraska. Bob has been with CARSTAR in the training and consulting department for ten years and a franchisee since 1990.

National and Local activities;

Credentials;

Bob is a native of Omaha Nebraska and still resides there with his wife of 32 years. Bob and his wife Margaret have two grown daughters and two grandchildren. When not on the road for CARSTAR Bob spends his time caring for his property, camping, woodworking, and restoring his 64 Chevrolet Nova SS.

NABC

My interest in remaining on the Board of Directors of the NABC is threefold;

First I can bring multiple perspectives to the board; this is due to my not only being involved with a corporate sponsor but also as a multiple shop owner. I feel that this gives me a unique perspective to help guide this great organization.

Secondly I believe strongly in what we are trying to accomplish. We have a great industry with many truly talented and civic minded families and someone needs to recognize those efforts.

Lastly it is a marvelous venue to sit down in an environment that is non-confrontational with all facets of the industry and one sole purpose, “to improve the image of the industry”.

Thanks for considering my nomination to the NABC Board of Directors

Robert Toles - Biography

Born with a natural mechanical aptitude, Robert began repairing things alongside his father at a young age.  His father, a research engineer at General Motors, once told Robert if you can take it apart it can be fixed. By age 14, Robert’s passion for repair had grown to include cars, evolving into 34+ years of professional collision repair experience and expertise.

In addition to seven (7) years in basic collision repair and ten (10) years of heavy wreck repair, Robert has ten (10) years experience in managing state-of-the-art collision repair facilities producing as much as $900K monthly.  Additionally, Robert has spent the past seven (7) years as a labor developer with Motor Information Systems as subject matter expert on collision damage and vehicle construction.

Robert’s passion for collision repair, his extensive experience and his passion to do the right thing combine to assist him in analyzing all aspects of issues relative to collision labor.   Robert holds certifications as ASE Master Collision Repair Technician, I-CAR Platinum Collision Repair Technician and is a member of Society of American Engineers (SAE) and Equipment Tool Institute (ETI).  Robert is also a member of the SAE Collision Sector Committee and CIC Estimating Committee as well as a past participant in ASE Test Development.  As a SME, Robert participates in industry events, panel discussions and association meetings, providing insight and expertise on collision repair.  As an I-CAR Platinum Instructor, Robert shares his knowledge and expertise with those pursuing careers in collision repair and seeking associated certifications. 

Robert and his wife, Susan, have been married for 31 years and have two sons, Rob, 24, and Bruce, 22.  In addition to his passion for cars, Robert enjoys the outdoors, golf, camping and sharing good times with family and friends. 

Robert’s message to NABC board members:

As a young technician, I attended ASA meetings and other industry events, giving me greater insight into the multi-faceted collision repair industry as a whole.  These experiences were instrumental in my becoming an I-CAR instructor, enabling me to share my experience and expertise with an upcoming generation of repair professionals. 

The collision repair industry has battled a negative perception for far too long, impeding even the best intentions. The experience and knowledge I have acquired over the years is a true blessing in my life. I would be honored to be selected to serve on NABC’s board and look forward to continuing to represent the collision repair industry with ethics and integrity in a positive light.

Sincerely

Robert Toles

 

David Henderson

President
AutoWatch

David entered the body repair business right after graduating from High School, and has been involved in the body repair industry for over 30 years.  After meeting David, you’ll notice right away that he has a sincere passion for the body repair industry.

Over the 30 years in the body repair business there have been many changes.  David has always strived to use the latest technology available to the body repair industry.  In his last 16 years as a technician, he was employed at Art Moran Pontiac (Southfield, Michigan).  During his years there he started a company newspaper, organized the company meetings, spoke at the meetings, and was instrumental in taking a small, non-profitable body shop to the number one producing body shop in the US.  David was directly involved in securing the building, laying out the facility, streamlining the work flow, setting standards for employees, and evaluating equipment.

David became involved with personal computers at the time when the market was just beginning to emerge.  After purchasing his first home computer, he realized the tremendous potential computers offered, and developed a real love for working with them.  As the body repair industry moved towards computer estimating and networking, David kept Art Moran Pontiac in step with technology with the installation and maintenance of a computer network.  After years working with computers and learning how they operate, David began to learn about web site development.  His love for computers and his knowledge of the body repair industry was a natural mix in the creation of the AutoWatch system.

David left Art Moran and began marketing AutoWatch full time in June of 2000, and is currently the President of See Progress Inc.  His practical experience in the body shop has proven invaluable in the creation and enhancement of the AutoWatch system.  His many years spent in the body shop have saved much time in developing programs that are compatible with the body shop environment.

Dave Henderson Comment Sheet:

I have a strong commitment to this industry and have enjoyed being able to serve as member of the NABC Board of Directors.  I always look forward to the NABC meetings and have a solid attendance record over the last few years.

NABC Accomplishments:

Things I would like to help accomplish in the future

I entered this industry when I was 17 years old, and have loved every minute of it.  I have always enjoyed the excitement that the collision industry has offered me.  I am thankful for the many years I served as a body technician, and now to be able to contribute to the industry in my roll as President of AutoWatch is very rewarding.  No matter if I am a board member or not, I will work to accomplish as much as possible with the NABC.

Thanks, I look forward to seeing everyone at the next NABC meeting.  See you in Vegas

Dave Henderson

President, AutoWatch

Margo Smith

Who is Margo Smith

Industry Activities

Personal Activities

Looking Forward in the Collision Industry

I would like to continue on the NABC Board helping the industry as I can.  It is fulfilling to be able to return something to an industry that has been so instrumental in my life. Our efforts to be productive in the industry takes many different paths from assisting shops to industry support to leave a better industry than we found it. 

My background as a repairer, adjuster, industry advocate/lobbyist and administrator would, I feel, bring a wealth of knowledge and support for issues which face the industry and therefore pose an on-going challenge to the NABC Board to assist its members in these solutions. 

Therefore, I am asking that you attend the annual NABC meeting in Las Vegas and consider favorably a vote for me to retaining a position on the Board of Directors.  The Annual Meeting will be held Thursday November 2, 2006 from 7:00 a.m. – 8:00 a.m. in the Mariner B Meeting Room at the Mandalay Bay Hotel.

Should you wish to contact me concerning my participation in NABC you may reach me at 816-519-5862 or email me at margosmith@storminc.com.

BILL D. GAROUTTE

Founder/Owner/President

Elite Dent Alliance

Bill Garoutte is the Owner/Founder and President of Elite Dent Alliance (EDA), A Global Hail Catastrophe Company.  EDA is a Paintless Dent Repair provider to the collision industry exclusively.  The uniqueness of the EDA business model as opposed to other PDR providers is the focus on the relationship with the repair facility, not the insurance providers or a retail presence to compete with the repair facility for their customer.  The EDA marketplace is global and their focus is hail!

Prior to founding EDA, Bill spent 25 plus years in the advertising/marketing communications industry in a management capacity.  Bill ran many advertising agencies in various parts of the country serving the marketing needs of many Fortune 100 clients.  Today, Bill still consults with and conducts executive level searches for many of those same companies throughout the United States.

Bill has served in many leadership roles in every industry he has been involved in.  He served on the National Committee for Promotion Marketing within the AAAA, the leading advertising association in the world.  Bill served on the Executive Committee of the 5th largest advertising agency in the United States at the time and served in the roles of President, COO and Executive Vice President among the agencies he was employed by.  One of Bill’s leadership roles was recognized nationally by being named one of the top 3 promotion agencies in the country based on effective marketing programs (results). He served as State and Regional President of the Missouri Association of Personnel Services (MAPS) and an active member of the National Association of Personnel Services (NAPS).

Bill has served at the local levels as well on the Board of Big Brothers/Big Sisters, Home & School Board President at his children’s Catholic School, Chaired many fund raising committees in the community and has given of his time and dollars to charities focused on children especially.

Bill currently serves as Chairman of SCRS-MOKAN (just appointed to a second consecutive term), Co-Chair of the Marketing Committee and co-creator of the Repairer Advisory Panel for CIECA.  Bill is a member of the Anti-Fraud Committee of CIC and currently serves on the Membership Committee for NABC.

Bill Garoutte is a businessperson that has made a conscious decision to be in the collision industry.  His experiences have provided each of the industries he is or has been involved in a diverse perspective to establish and achieve both short and long term goals. His leadership abilities are well documented across many industries and brands and he immerses himself in all that he does.

Participating Member:   National Auto Body Council www.autobodycouncil.org

Participating Member:  Society of Collision Repair Specialist www.scrs.com

                                          SCRS MOKAN (Board Member) www.scrsmokan.com
Participating Member:  Collision Industry Electronic Commerce Association (CIECA)  www.cieca.com

Gold Pin Sponsor:         Collision Industry Conference (CIC)  www.ciclink.com


 Michael D. Quinn

Chairman – 911 Collision Centers & Auto Glass

Married with 2 children

Birthplace: Philadelphia, PA

Thank you for the opportunity to submit my bio for consideration to the board of directors for the NABC.

Quinn is the co-founder and Chairman of 911 Collision Centers & Auto Glass.  He manages growth and marketing for the company.  As a start-up in August 1998, 911 Collision Centers & Auto Glass has grown to 5 locations in Tucson AZ. 

The company expanded into Las Vegas NV in March of 2006 and will open it’s second location in December 2006.  911 Collision Centers & Autoglass plans to continue its expansion throughout the Southwest United States.

Goals for NABC – to be an active member and give input and deliver on responsibilities.  I believe the mission of the NABC is in direct line with my mission to raise awareness of the good work our industry does for others.

911 Collision Centers & Auto Glass was the recipient of the National Auto Body Council’s “Pride Award” for their broad commitment to community service.  They have also received such notable accolades as AAA’s “Top Shop” award for service and repair excellence.  They were also runner up in the Better Business Bureau’s International “Ethics in Business” award. 

Keith Manich

 Last 10 years spent dealing with part and paint issues

 Recent Achievements

Current Activities and Achievements

Past and Current Industry affiliations